OT - XFinity vs FiOS

**AirFlacco** · 08-21-2012, 02:01 PM

Originally Posted by jonboy79

id be highly surprised if there was such a thing as worse customer service then Xfinity.

Just try calling FIOS.

In all honesty, these companies are spending so much money on the product they skip other areas such as customer service. I've heard about Xfinity too but don't know about it because I've never had to call them. That puts them up on Fios right there.

When I was switching a guy was on another board who was a Verizon supervisor and dropped Fios because of customer service.

None of them are so great. All their money is going into the tech stuff.

**jonboy79** · 08-21-2012, 03:37 PM

I haven't had FIOS yet(not available in my neighborhood), but....

with Xfinity,
Yoiu will be on hold a half hour minimum
they will NOT be able to fix your problem
they will schedule an apt
there Tech may or may not show up at all, but it certainly won't be within their specified window, that will always require you to take time off from work.
The tech will simply bring a new box, and likely has really no idea what he's doing. He will call in to his tech support several times.
And there is at least a 50% chance that somone will forget to log in the new box, and within a week your service will be cut off and you will need to call back again, only to find out they still have you listed with the old box.
You will get used to unplugging and plugging in your cable modem for internet. Up to several times an hour when it's bad. As little as once or twice a day when it's good.
Your price will change every roughly 90 days, and people will call you with new offers that sound astonishingly similar to what you just had... You may have to add phone if you want a cheaper price...
But the real kicker.
You will never hear I'm sorry, please, thank you, nothing. You will never have build any equity through repeated business. After a decade or more, a simple request for the cancellation department will get you the cancellation department. they really couldn't possibly care less if you continued your service.

**AirFlacco** · 08-21-2012, 07:01 PM

Ive never had to unplug my cable modem to re-charge it, not once.

You don't have to call anyone if you have that prob. Just go into the nearest
comcast office, take the old modem with you and they will give you a new one
or even a new box if you need it.

Just turn in the old equipment. Anyone should be able to unhook the modem
and cable boxes and re-hook em.

**jonboy79** · 08-23-2012, 10:02 AM

Originally Posted by AirFlacco

Ive never had to unplug my cable modem to re-charge it, not once.

You don't have to call anyone if you have that prob. Just go into the nearest
comcast office, take the old modem with you and they will give you a new one
or even a new box if you need it.

Just turn in the old equipment. Anyone should be able to unhook the modem
and cable boxes and re-hook em.

Comcast isn't that local for me.
I've had 6 or 7 different modems in the past decade. My problme has been consistant in 3 seperate dwellings in the same rough area of Owings mIlls. I have needed, on average, 2 power cyclings a day for a decade, to simply have high speed internet. Some days I need to cycle the power almost every time i change web pages. On those days, I steal wirelessly from my neighbors.

**wickedsolo** · 08-23-2012, 10:28 AM

My wife had Comcast in Baltimore (I'm assuming it is probably the same network as you in Owings Mills) and the service in Baltimore wasn't very good either. However, I did have Comcast when I was in college in PA and I never had any issues with it at all.

I think it definitely depends on the region...at least as far as service is concerned.

**HoustonRaven** · 08-23-2012, 11:30 AM

I have DirectTV for my TV and Comcast for internet.

Love them both individually for the service they are providing, but I would never bundle again. I actually pay less than I did when everything was with Comcast and AT&T U-Verse, thanks to DirecTV's promos.

**wickedsolo** · 08-23-2012, 05:48 PM

Well, I decided to stick with FiOS. It may be a little extra, but I've had it for over a year now and have little to no complaints.

Not that switching to XFinity would have been a MASSIVE change for me, but something was just kind of making me think twice about it...so I opted to say no thanks and I'll re-evaluate it when my contract is up with FiOS in October.

**AirFlacco** · 08-23-2012, 07:41 PM

YO SOLO - Im watching the Ravens game now and it's the first game Ive watched on Xfinity.

The local games have never been in HD unless a national team like Gruden and Jaws are doing it.

It's been years now and the Ravens local games still aren't in HD except the above and when they're on ESPN.

Any comments.